Broken iPhone
The other Friday I managed to smash my iPhone against the floor. Me and my iPhone, like most, shared a loving relationship. We were without a doubt best friends.. a best friend I never got to say goodbye to properly – a seperation tarnished with bullshit due to the lack of respect a certain mobile phone retailer in the UK shares with it’s customers.
I’d purchased my iPhone through the means of Carphone Warehouse (CW), a shop where if you don’t already, you should stay well clear of. The majority of their employee’s care for hot discussion on such epic topics like who adorns the latest issue of nuts, or what flavour pot noodle they’ll be devouring on their next fag break. Their lifeless ambissions within their company appear to revolve around making their customers feel as stupid as themselves in order to cement people into foolish mobile phone contracts that evolve into living nightmares.
Fortunatly upon purchase of my iPhone I had take out insurance through the ‘lads’ at CW, so presuming this insurance will cover me for the damage and releave me of my heartbreak, I managed to get a few hours rest until awaking early with iPhone related nightmares. Uncovering the insurance documentation, charmingly named my ‘Lifeline’ pamphlet I’m hoping this is going to be stress free and I’ll be back with my good friend soon.
Despite my believes I was insured that I would have my iPhone replaces that day, which was superb – what a great service I thought to myself, oh how I was wrong. An hour or so later I was going have been taken through a mobile joyride through the midst of CW’s hellish customer service routine.
The first issue I occured was that my iPhone had all my personal information on it (contacts, emails, events, passwords, photos) – everything. I already don’t trust CW so for them not to offer for the phone to be wiped before my eyes, I got a little worried. But the feeling was cut short by the proposition of having a new iPhone given to me that same day.
Then stage 2 struck. I was told the computer was saying no to the request of a new phone and that they needed to double check the phone was beyond repairable before I could receive a new one. According to them no one within CW stores can approve this decision due to apple not graunting them access to tamper with broken handsets.
So I’m asked to wait until tuesday for a new iPhone due to the bank holiday. I can manage that, 3 days thats fine, I’ll be bored senseless but I can do it.
So now I’ll need a phone in the meantime which my ‘Lifeline’ pamphlet assures me I will receive however my assistant had walked off, it’s over for him, I’m not making him money so why should he bother. He offered me nothing until I asked to which I recieved “just stick the sim in a spair phone”, well no-brains that would be simple if I had this spair phone you presume that I own. I finally receive a handset for the meantime which will do for a couple of days.. It’s certainly not as cool as my best friend though.
I went back into the store on tuesday all prepared to pick up my new phone, but another slap in the face awaits me as a new member of staff enters the fray to disenbow me of the end to my iPhone/best friend turmoil. He tells me theres “no way man” I can get a new phone any time soon, infact It might be up to 28 days, or more. Why couldn’t CW just of said that in the first place in their lame ‘Lifeline’ pamphlet. I’ve now wasted a ton of time in something they could of told me straight up, plus I now really hate them.
So I’m now in the 28 day limbo, stuck with no best friend and a shitty nokia that’s best features include snake pro and a torch.
To be continued…
